We take seriously the cost of shipping and constantly strive to modify our shipping tables to benefit our customers. All shipping costs are based on total purchase price per shopping experience. We utilize UPS, USPS and DHL for International Shipments.
For international customers DHL is the shipping method of choice. For non Happy Trails manufactured products shipments must be relocated to our international forwarding warehouse which adds on average 3 days of handling time.
To ensure receipt of all Happy Trail's email related to your order, please add @happy-trail.com to your safe senders list.
When your order is shipped you will receive an e-mail with a tracking number. Shipping time is from 2-7 business days. Once your order has shipped and you have received your tracking number by e-mail, you can track your order.
International order tracking can also be done using the tracking number which you will recieve via e-mail when your order ships.
Please check your account for updates on your order including tracking numbers.
Order Processing
Funds for online orders are typically captured in their entirety within 24 hours. You will be notified by email or phone if your method of payment is declined.
Our normal shipping and handling for in-stock items is 2-3 business days. Add the actual shipping time for the product to arrive at your shipping destination. If any part of your order is out-of-stock or being custom built for you we will contact you via email or phone within 3 business days. Our standard practice is to send a partial order if part of the order is ready to ship.
Order Status
We make every attempt to update you on status changes but our main concern is getting your product out the door and on its way. Please feel free to give us a call or send us an email to check the status of your order.
If you have questions regarding your order please email us at [email protected]. Thank you again for your order and please know we are delighted to serve you.
