Happy Trails Products Terms and Conditions
 

Shipping Providers 
Notification and Tracking

• For the most part, all domestic US shipping is handled by United Parcel Service (UPS). We take seriously the cost of shipping and constantly strive to modify our shipping tables to benefit our customers. All shipping costs are based on total purchase price per shopping experience. We sometimes will ship United States Postal Service (USPS), without notice.

• For international customers USPS is the shipping method of choice. All shipping charges are estimated. Actual shipping charges may vary. We will never charge more for shipping costs listed on your order without gaining your approval first.

• To ensure receipt of all Happy Trail's email related to your order, please add @happy-trail.com and [email protected] to your safe senders list.

• If your order is shipped via United Parcel Service (UPS) you will receive an e-mail with a tracking number directly from the UPS e-mail notification center. UPS shipping time is from 2-7 business days depending on how far you live from our store in Boise, Idaho.  Once your order has shipped and you have received your tracking number by e-mail, you can track your order at ups.com.

• International order tracking is at usps.com.

• Please check your account for updates on your order including tracking numbers.

Order Processing

• Funds for online orders are typically captured in their entirety within 24 hours. You will be notified by email or phone if your method of payment is declined.

• Our normal shipping and handling for in-stock items is 2-3 business days. Add the actual shipping time for the product to arrive at your shipping destination. If any part of your order is out-of-stock or being custom built for you we will contact you via email or phone within 3 business days. Our standard practice is to send a partial order if part of the order is ready to ship.

• During our busy season we do become back-ordered and do not always have inventory in stock. We try our best to get our products to you in a timely manner and appreciate your patience in waiting for our quality American-made products. Orders that include items from other manufactures may have longer processing time if those items are not in stock.

Order Status

• We make every attempt to update you on status changes but our main concern is getting your product out the door and on its way. Please feel free to give us a call or send us an email to check the status of your order.

• If you have questions regarding your order please contact [email protected]. Thank you again for your order and please know we are delighted to serve you.

Returns for Happy Trails Products

• All products manufactured by and bought from Happy Trails Motorcycle Products can be returned for 100% credit toward the purchase of new products.

• In the event you would prefer a refund, a restocking fee of up to 25% will ensure we can continue to offer you quality products at a reasonable price.

• No returns can be accepted on special orders.

• No returns will be accepted on products not manufactured by Happy Trails Products.

• All return shipping is paid for by the customer. Items returned must be returned with a copy of the original sales receipt, in original packaging, and must be saleable as new.

• Returns must be made within 30 days of the shipping date.

• Incorrect Item Shipments: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge. Please email support@happy-trail.com for assistance.

• Customer Order Error: Incorrect customer orders for Happy Trails Products can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. Please email support@happy-trail.com for assistance.

Send returns to:

Happy Trails Products
3313 W Cherry Lane
Ste 1008
Boise, ID 83709
 

Cancellation Policy

• To request an order cancellation, please email us at [email protected]. Cancellations are not guaranteed if the order was placed more than 15 minutes ago, as our site is integrated with multiple systems, and orders progress quickly toward shipment. We will do our best to accommodate your request, but once the order has moved beyond a certain stage, it may no longer be possible to cancel.
  
  
• If your order has already shipped, you may request a return in accordance with our return policy.

Store Product 
Listings

• Actual products may vary slightly from what is pictured on the website due to product revisions. Similarly, we strive to keep our product descriptions and pricing current however this information is provided by the manufacturer and can also experience revisions. We reserve the right to issue cancellations and/or returns on products a customer may be dissatisfied with.

Copyrights

• All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Red-Nine, Inc. DBA as Happy Trails Products (this site's owner) or its content suppliers and protected by United States and international copyright laws.

• The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties
Limitation of Liability

• This site is provided on an "as is" and "as available" basis. No representations or warranties of any kind are made, expressed or implied, as to the operation of this site or the information, content, materials or products included on this site.

• You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, this site's owner disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

• This site's owner does not warrant that this site, its servers, or e-mail sent from this site are free of viruses or other harmful components. This site's owner will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.

• Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

Race Only Parts

• By purchasing "Race Only" parts from our website, you confirm that these parts will exclusively be used for competition racing and not on public highways. By agreeing to these terms during checkout, you acknowledge:

  • The "Race Only" parts will be installed on a vehicle that is not registered for highway use and is dedicated to competition events such as road races, drag racing, and other closed-course competitions.
  • You may be asked to provide evidence supporting the racing use of the purchased parts, and you agree to supply such documentation upon request.

  Additionally, you consent to us retaining your purchase and personal information for record-keeping. This information may be disclosed to regulatory authorities like the EPA or other organizations conducting investigations related to environmental and competition regulations.

  Your acceptance of these terms is a key condition for the purchase of "Race Only" parts, ensuring compliance with regulations and the integrity of competitive racing.